Hotel and Hospitality Bedbug Control

Protecting guests, reviews and revenue

A single guest report of bedbugs can mean a refund, a damaging online review and rooms out of sale. Every accommodation business is exposed, because guests bring bedbugs in on luggage from wherever they stayed before. What matters is how quickly a problem is detected and how well it is contained.

We work with hotels, guesthouses, serviced apartments, lodges and hostels to respond quickly and discreetly, and to put simple prevention measures in place.

Responding to a guest report

When a guest reports bites or bedbugs:

1. Move the guest to a room that is not next to, above or below the affected room, and offer to bag their clothing for laundering.
2. Take the room out of service and bag its linen inside the room before it goes onto a trolley.
3. Call us. We inspect the reported room and, where needed, the rooms around it.
4. Confirmed rooms are treated under the two-treatment programme, with the second treatment six days after the first, and stay out of sale until the programme is complete and the rooms are released.

Our guide on bedbug control for hotels and guesthouses sets out a full response plan you can adapt for your staff.

How we work with accommodation providers

• Discreet attendance, planned around occupancy and guest movements.
• Room-by-room inspection of the affected room and adjoining rooms.
• Treatment planning that takes occupancy, re-entry periods and room turnaround into account.
• Clear records of inspections, findings and treatments for management.
• Housekeeping guidance so staff can recognise early signs during turnaround.

Prevention that pays for itself

• Train housekeeping to check mattress seams, headboards and luggage racks at every turnaround.
• Fit mattress and base encasements so inspection is quick and mattresses are protected.
• Use hard luggage racks away from beds.
• Schedule periodic proactive inspections, particularly for high-turnover rooms.
• Keep a written response plan so the right steps are taken on every shift.

Commercial terms

For hotels and multi-room properties, the quotation reflects the number of rooms, the extent of activity, scheduling requirements and any proactive inspection arrangement. See bedbug control cost for the factors involved, or call us to discuss your property.