Returns and Refunds

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with your order number and a photo. We will replace it or refund it in full, including any delivery fee you paid for that item.

Changing your mind

For non-pesticide products such as mattress encasements and monitoring tools, contact us if you would like to return an item that is unused, unopened and in its original packaging. We will explain how to return it.

Pest control products

For safety reasons, we cannot accept returns of pest control products (sprays, powders and similar) once the seal or original packaging has been opened, unless the product is faulty or was supplied in error.

Orders we cannot deliver

If we cannot deliver to your location, we will refund your payment in full.

How refunds are paid

Refunds are made to the original payment method (M-Pesa or card) through our payment provider. The time it takes to reach you depends on the payment method and provider.

Your statutory rights

This policy does not affect your rights under Kenyan consumer protection law.

Contact

Call or WhatsApp 0710 907628 with your order number.